need2.chat

How can we help?

Support and answers for need2.chat — the private, end-to-end-encrypted messenger for you and your friends. If you can't find what you need below, reach us any time and we'll help.

Email support

Frequently asked questions

How do I create an account?
Open need2.chat, tap Create an account, and sign up with your email and a password — or use Sign in with Apple. Once you're in, share your name with a friend so they can start a chat with you.
I forgot my password — how do I reset it?
On the sign-in screen, tap Forgot password? and enter your email. We'll send a reset link to that address. Open the link, choose a new password, and sign back in. If the email doesn't arrive within a few minutes, check your spam folder or email us and we'll help.
How do I delete my account?
You can permanently delete your need2.chat account from inside the app at any time:
  1. Open Settings (tap your profile at the top of the chat list).
  2. Scroll to the bottom and tap Delete Account.
  3. Confirm. Your account, profile, and messages are permanently removed and you're signed out.
Deletion is immediate and can't be undone. If you have any trouble, email us and we'll take care of it for you.
Are my messages really private?
Yes. need2.chat uses end-to-end encryption — your messages are encrypted on your device and can only be read by you and the friend you're chatting with. We store only encrypted data on our servers and cannot read your conversations. See our Privacy Policy for details.
How do I start a chat with a friend?
Tap the new message button, find your friend by their name, and start typing. Both of you need a need2.chat account for messages to be delivered end-to-end encrypted.
I'm not getting notifications
Make sure notifications are enabled for need2.chat in your device Settings, and that notifications are turned on inside the app's own Settings screen. On iPhone, also check that Focus / Do Not Disturb isn't silencing them. Still stuck? Let us know.
Which devices are supported?
need2.chat works on iPhone (native app), and as a web app on Android, desktop, and iPad at need2.chat. You can install the web app to your home screen for an app-like experience.

Contact us

Have a question, found a bug, or need help with your account? Send us a note and we'll get back to you.

We typically reply within 1–2 business days. Please include the device you're using and a description of what you were doing when the issue happened.